What are you looking for?
Search
FAQ
Q1: Are your clothes and shoes in US standard sizes? A: All SLBBC apparel and footwear adopt standard US sizes. Each product page has a detailed size chart for reference. We highly recommend checking the size chart before ordering.
Q2: Can I change my address or size after placing an order? A: You can contact us to modify order information for free before shipment. No modification is allowed after the order has been shipped.
Q3: What should I do if the item is defective or damaged? A: Please contact our customer service within 48 hours after receiving the package and provide relevant evidence. We will provide refund, replacement or free return solutions.
Q4: How long will I receive my refund? A: After we receive and inspect your return, the refund will be processed within 2–3 business days. The funds will arrive within 3–7 business days.
Q5: Do you support international returns? A: Yes, we support 30-day global returns. Customers need to bear the return shipping fee for personal reasons.
Q6: Is my personal information safe on your website? A: Absolutely safe. We use high-standard encryption technology to protect user data and will never disclose your private information.
Q7: Will you update new styles regularly? A: Yes. SLBBC continuously launches new trendy women’s clothes and shoes every season to bring customers the latest fashion styles.